Automate conversation assignments with round robin assignment
Quickly distribute customer conversations among your support team based on their current workload. In this guide you'll learn:
Why automated conversation distribution matters
How to select the right channel for automation
Setting up workload-based agent assignment
Configuring agent availability routing and publishing the workflow
Automatically reassign conversations from unavailable agents
Learn how to automatically route conversations back to your general feed when agents become unavailable. The guide shows you how to set up automated reassignment to ensure no customer messages are left unattended.
Use action rules to automate your team's workflow
Learn how to automatically assign tickets to the right agent or team using Action Rules. This guide walks you through setting up automated assignments to ensure high-priority tickets are handled efficiently.
