How to assign tickets in Inbox
Learn how to efficiently manage ticket distribution in Bird's inbox. In this guide you'll learn:
Why ticket assignment is important for customer support
How to find and select tickets for assignment
Assigning tickets to agents or teams
Managing assigned tickets effectively
How to reassign tickets when needed
How to use tags in Inbox to assign tickets to agents
Streamline your conversation routing using inbox tags. You'll learn:
Why using tags helps organize conversation assignments
Creating and categorizing tags
Assigning tags to specific agents
Setting up automated assignment rules
Activating tag-based routing
How to nudge and close idle conversations
An introduction to effectively managing inactive customer conversations by automatically nudging and resolving idle tickets. The following guide covers:
Why and when to follow up on idle conversations
Setting up automated nudge templates
Configuring triggers and channels
Creating wait times and response checks
Setting up conditional responses
Sending followup nudge messages
Closing unresolved conversations and publish workflow
How to setup business hours auto responder
Learn how to automate customer communications based on your business hours. In this guide you'll learn:
Why automated responses help set customer expectations
Setting up your business hours, time zones, and holidays
Selecting and customizing autoresponse templates
Creating conditional flows for in and outofoffice responses
Configuring triggers and agent assignments
Testing and publishing your autoresponder
