Create your first AI employee
Learn how to create and configure your first AI employee in Bird. In this guide, you'll learn how to:
Access the AI hub and connect your preferred language model (LLM)
Create a new AI employee and set up basic configurations
Configure personality traits and behavioral settings
Connect knowledge bases for enhanced responses
Set up both pre-built and custom actions
Fine-tune advanced settings for optimal performance
Set up your AI employee's profile and personality
Learn how to customize your AI employee's identity and behavior in Bird. In this guide, you'll learn how to:
Configure visual and display settings with custom avatars
Create detailed biographies and purpose descriptions
Select and switch between different AI models
Define personality traits and communication styles
Set specific behavioral guidelines and objectives
Customize tone of voice and interaction patterns
Manage AI conversations with abandonment rules and nudges
Learn how to keep AI conversations active and engaging in Bird. In this guide, you'll learn how to:
Set up abandonment rules for inactive conversations
Configure different timeout settings for chat and email
Create nudge messages to re-engage customers
Customize timing and messaging for different scenarios
Test and monitor your conversation management settings
Set up your AI employee's knowledge base
Learn how to create and manage knowledge bases that help your AI employees answer questions accurately. In this guide, you'll learn how to:
Create and organize knowledge base folders
Add and format documents with relevant content
Connect knowledge bases to your AI employees
Write clear descriptions for different types of information
Test how your AI uses the knowledge base
Monitor AI responses using the Inspector tool
Set up guardrails for your AI employee
Learn how to create boundaries for your AI employees in Bird. In this guide, you'll learn how to:
Access guardrail settings in the AI studio
Create new guardrails to control AI behavior
Test your guardrails in real conversations
Clone and edit AI employees safely
Monitor and adjust restrictions as needed
Set up actions for your AI employee
Learn how to manage and customize actions for your AI employees in Bird. In this guide, you'll learn how to:
Navigate the AI Actions interface and understand basic action types
Configure the Main Task and Send Message actions for AI responses
Set up conversation resolution rules and closing messages
Manage handover actions for human agent transfers
Customize action triggers and message settings for different scenarios
Set up tasks for your AI employee
Learn how to set up specialized tasks that enhance your AI employee's capabilities in Bird. In this guide, you'll learn how to:
Access and create new tasks in the AI studio interface
Configure task flows with specific actions and API integrations
Set up data filtering and variable management for tasks
Create and manage task arguments for dynamic responses
Test and verify task execution with real-world scenarios
Set up advanced settings and deploy your AI employee
Learn how to configure advanced settings and deploy your AI employee for customer interactions in Bird. In this guide, you'll learn how to:
Access and adjust model settings for optimal AI performance
Configure action limits and security parameters
Set up email integration and communication settings
Deploy your AI employee across different channels
Enable contact recognition for personalized interactions
